Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the NegativePublicRelations.com website and the online reputation management, negative PR defense, crisis communications, and related services (the "Services") offered by NegativePublicRelations.com ("we," "us," or "our").

By accessing the site or submitting an inquiry, you agree to be bound by these Terms. If you do not agree, please do not use the site or Services. If you engage Services under a written agreement, that agreement governs to the extent of any conflict with these Terms.

2. Description of Services

We provide professional online reputation management services, including reputation auditing, search-result and review remediation, crisis communications, AI-search reputation correction, content takedown coordination, and ongoing monitoring. Specific deliverables are defined in the service agreement for each engagement.

3. No Legal Advice

The Services and all content on this site are for informational and professional strategy purposes only. They do not constitute legal advice and do not create an attorney-client relationship. Removal and reputation strategies frequently involve legal considerations (including the DMCA, Section 230 of the CDA, the Right to Be Forgotten, and defamation law). Where legal action is required, we coordinate with qualified counsel you or we engage; we do not provide legal advice.

4. Eligibility & Account

You must be at least 18 years old and have legal authority to enter these Terms. If you represent an organization, you warrant that you are authorized to bind it. Where a client portal is provided, you are responsible for safeguarding credentials and for activity under your account.

5. Intellectual Property

The site content, branding, reports, and methodologies we create are owned by us or licensed to us. You retain ownership of your personal information and any content you provide to us. You grant us a limited license to use your information solely to deliver the Services. You may not reproduce, redistribute, or resell our proprietary materials without written permission.

6. Acceptable Use

You agree not to use the site or Services to:

• Engage in defamation, harassment, doxxing, blackmail, or impersonation.
• Submit false, misleading, or fraudulent takedown requests (including bad-faith DMCA notices).
• Attempt unauthorized access, hacking, or interference with site security.
• Use the Services for any unlawful purpose or in violation of applicable law or platform terms.

7. Client Confidentiality

Reputation matters are confidential. We protect client information in accordance with our Privacy Policy and, where applicable, under a separate non-disclosure agreement. We will not disclose the existence, nature, or details of a client engagement except as required by law or as necessary to perform the Services with your authorization.

8. Payment, Fees & Refunds

Fees, billing cycles, and refund terms are set out in the service agreement for each engagement. Unless stated otherwise, fees are due as agreed, and refunds (if any) are governed by the terms of that agreement. Any free "audit" or consultation is provided without obligation and does not guarantee a specific outcome.

9. Service Results Disclaimer

Reputation management outcomes depend on many variables outside our control, including search engine algorithms, platform policies, third-party publishers, and the nature of underlying content. We use lawful, evidence-based strategies and best efforts, but we do not guarantee specific search rankings, removals, or timeframes. No provider can guarantee permanent removal of content from every source.

10. Third-Party Links & Platforms

Our work often involves third-party platforms and publishers (search engines, review sites, social networks, news outlets). We are not responsible for the policies, decisions, or conduct of third parties. Removal or suppression outcomes depend on those third parties' policies and applicable law.

11. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to the Services is limited to the amount you paid for the Services giving rise to the claim, and in no event exceeds that amount. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising from the Services.

Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., for gross negligence, willful misconduct, or where consumer-protection laws apply).

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your provision of false or misleading information — including the consequences of bad-faith takedown requests you authorize.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the jurisdiction in which our entity operates, without regard to conflict-of-law principles. The parties will attempt in good faith to resolve disputes informally. If resolution fails, disputes will be submitted to binding arbitration or the competent courts of the governing jurisdiction, as set out in the service agreement or as required by applicable consumer-protection law.

14. Termination

You may stop using the site at any time. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the site or other users. Termination does not relieve either party of obligations that survive termination (e.g., confidentiality, payment, limitation of liability).

15. Changes to Terms

We may update these Terms from time to time. Material changes will be posted with an updated revision date. Continued use after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact info@digitalbankvault.com.